There is no question that chat support is where it's at when it comes to customer service.
It makes your users feel SUPER supported and cuts down on a mess in your inbox.
What if I told you that you could have this very thing for YOUR users inside MemberVault.... for FREE!
You can now embed your own Javascript snippets inside of MemberVault ever since version 1.2.1. (this same process should work for other platforms that allow you to embed your own Javascript as well)
There are a number of chat services out there, and feel free to choose which one works for you.
For this example, we're using Tidio Chat, which has a great free option, and you can upgrade to unlock more of their features. They also have a number of apps so you can stay in contact with your users from ANY device.
Some other great suggestions to consider are:
Step-by-Step Instructions:
To get started, go to: https://www.tidiochat.com/ and set-up a free account if you don't already have one.
When it asks for your site, just use your MemberVault url (ex. your-subdomain.vipmembervault.com).
At the end, you should get a little block of code.
Highlight and copy that code.
Then log into your MemberVault admin, and go to Settings -> General, and scroll down to "Advanced Settings".
Paste your code into the Custom Javascript box, and hit Save Advanced Settings.
Believe it or not, that's it!!
Now your login page AND all the user pages will see your chat icon down at the bottom right of the screen.
You will NOT see the chat icon while you're logged in as admin. (because why would you need that?!). So log in as a user and check it out!
Advanced Settings:
If you want to pass in the first name, last name, or email into any embedded Javascript, these local variables are available to you:
js_first_name
js_last_name
js_email
In most cases, passing these variables into your chat tool is optional - however, some more robust tools such as Intercom may require these details as part of their set-up.
Also see:
Questions? Reach out to us at hello@membervault.co, via chat support within your Admin account (available to paid users), or connect with other users within our FB Group, The MV Collaborative.