If you offer chat support for your members, you can embed your preferred chat tool into your MemberVault account following the steps in this article!
There are a number of chat services out there, and feel free to choose which one works for you. As long as your chat tool provides Javascript snippets for embedding your tool, this will work inside of MemberVault.
For this example, we're using Tidio Chat, which has a great free option, and you can upgrade to unlock more of their features. They also have a number of apps so you can stay in contact with your users from ANY device.
Some other great suggestions to consider are:
Step-by-Step Instructions:
To get started, go to: https://www.tidiochat.com/ and set-up a free account if you don't already have one.
When it asks for your site, just use your MemberVault url (ex. your-subdomain.mvsite.app).
At the end, you should get a little block of code.
Highlight and copy that code.
Then log into your MemberVault admin, and go to Settings -> General, and scroll down to "Advanced Settings".
Paste your code into the Custom Javascript box, then scroll below Custom Admin CSS to save your settings.
Now your login page AND all the user pages will see your chat icon down at the bottom right of the screen.
You will not see the chat icon while you're logged in as admin, so log in as a member to check it out!
Advanced Settings:
If you want to pass in the first name, last name, or email into any embedded Javascript, these local variables are available to you:
js_first_name
js_last_name
js_email
In most cases, passing these variables into your chat tool is optional - however, some more robust tools such as Intercom may require these details as part of their set-up.
Related Articles:
Questions? Reach out to us at hello@membervault.co, within our Facebook group, The MV Collaborative, or via chat support within your admin account (not sure how to log in? look up your account here).