This is for a situation where one of your users misses a payment using Stripe.

You'll get a Notification, and Stripe will prompt the user to update their Billing Details so they can complete the payment.

But what happens when you continue to receive Failed Payment notifications after your User has updated their Billing Details in Stripe?

Here's what you can do.

Go into your Stripe account and view the invoice that is in 'retrying' status.

You will have the option at the top of the invoice to 'retry charge'.

Assuming that manual attempt to process the payment is successful, the 'failing status' will be removed from their subscription/payment plan in Stripe.

As a result, you'll stop receiving the notifications from MV -- everybody wins!

What happens if you don't try to manually process the outstanding payment?

In this case, the payment will show as failing in both Stripe & MV until the next rebill attempt is made by Stripe.

This will happen automatically, according to the rebill schedule in your Stripe account.

The timing could be several days from now, based on where your user is in the rebilling schedule with Stripe.

For this reason, it's more direct to process the outstanding payment manually.

Once the payment is successfully collected, you will stop receiving the notifications.

​Questions? Reach out to us at hello@membervault.co, via chat support within your Admin account (available to paid users), or connect with other users within our FB Group, The MV Collaborative.