You can pay your Mentionlytics subscription quickly and securely using the Billing section of your account.
Add a Payment Method
Log in to your Mentionlytics account.
Navigate to Settings → Plan & Billing.
Click the Edit button in the top-right corner.
Click Add Card and enter your card details.
Save your payment method.
Managing Your Payment Methods
You can add multiple payment cards to your account.
Only one card can be set as your primary (default) payment method. This card will be used for automatic renewals and future payments unless you change it.
You can change your primary card at any time.
You can also delete any saved card whenever you like, provided there is another valid payment method available if your subscription is set to renew automatically.
Bank Transfer Payments
Customers on 6-month or annual subscription plans also have the option to pay via bank transfer.
If you'd like to pay by bank transfer, please contact our Support or Sales team. We'll provide you with the necessary banking details and issue an invoice with payment instructions.
Automatic Renewals
All subscriptions are automatically renewed (annual and monthly), so your saved payment method will be charged automatically on your renewal date.
To avoid interruptions to your service, make sure your payment method is valid and has sufficient funds before your renewal date.
Paying an Outstanding Invoice
Log in to your Mentionlytics account.
Click your Profile Icon in the top-right corner.
Go to Plan & Billing.
Under Invoices, locate the invoice marked as Open.
Click Download, and once the PDF opens, click Pay Now.
Once the payment is successful, your invoice will be marked as Paid, and your subscription will remain active.
Updating Your Payment Method
If your payment failed because of an expired card, insufficient funds, or incorrect card details, you can update your payment method before trying again.
Go to Plan & Billing.
Click on the Edit button next to your card.
Add a new card or update your existing one.
Save your changes.
Return to your unpaid invoice and click Pay Now.
Payment Issues
If you're unable to complete your payment, here are some common reasons:
Insufficient funds.
Incorrect card details.
An expired payment card.
Your bank declined the transaction.
If the issue persists, we recommend contacting your bank or trying a different payment method.
Need Help?
If you're still having trouble completing your payment or have questions about your invoice, please contact our Support team through the in-app live chat or email us at helpdesk@mentionlytics.com. We'll be happy to help.