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How to reset your password

Step-by-step instructions to reset your password and regain access to your account.

  1. Click Forgot Password

  2. Input your email address

  3. Check your inbox for an email from Mercator AI with the subject line: Reset Password. Click the "Reset Password" link.


    NOTE: If your account is linked with Microsoft, you will be instructed to sign in using your Microsoft account

  4. Create a new password (and don't forget it!)

  5. Sign in with your new password.

If you're still experiencing issues, please contact support@mercator.ai and we will help you out!

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