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How to reset your password

Step-by-step instructions to reset your password and regain access to your account.

Updated over a month ago
  1. Click Forgot Password

  2. Input your email address

  3. Check your inbox for an email from Mercator AI with the subject line: Reset Password. Click the "Reset Password" link.


    NOTE: If your account is linked with Microsoft, you will be instructed to sign in using your Microsoft account

  4. Create a new password (and don't forget it!)

  5. Sign in with your new password.

If you're still experiencing issues, please contact support@mercator.ai and we will help you out!

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