🧠 Top Do’s & Don’ts
✅ Dos | ❌ Don'ts |
✅ Bring up financing early in the conversation | ❌ Don’t ask for SSNs, credit scores, or bank info |
✅ Make it clear it’s optional — never required | ❌ Don’t say “you’ll definitely get approved” |
✅ Talk in monthly payments to show affordability | ❌ Don’t pressure anyone into financing |
✅ Let the customer apply privately and securely, refer them to Acorn Finance with any questions. | ❌ Don't help them fill out the loan application |
✅ Be honest — no guarantees or misleading claims |
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🕒 What to Say & When
🔹 Before the Meeting
“Just so you know, we offer financing through Acorn Finance if you’d prefer monthly payments. Totally up to you!”
🔹 When Delivering the Estimate
“We now offer pay over time options with low monthly payments to help keep your budget flexible. For example, a $10,000 job might look more like $238.29/month for 120 months — and there’s no impact to your credit just to check offers. Take a look at this PDF to get more information.”
🔹 After the Meeting
“Let me know if you have any questions or want me to resend the financing info. No pressure at all — just here to help.”
❓ Common Questions & What to Say
Q: “Will this hurt my credit?”
“Checking for offers won’t affect your credit.”
Q: “I’m not sure I’ll qualify.”
“You can check offers with no risk — lenders will show what’s available based on your info.”
Q: “I don’t want to take out a loan.”
“No problem — it’s just one option. You can choose whatever works best for you.”
Q: “What kind of financing is it?”
“Good question — I’ll send you a PDF that explains how it works and what to expect.” ✅ (Then send Acorn Finance info PDF.)
Q: “Why was I declined?”
“Sorry to hear that — we offer financing to everyone, but lenders make the final decision based on their criteria.”
📌 Quick Reminders
You’re not a lender — you’re just helping them access options.
Don’t try to explain loan details — send the customer the official info.
If they’re declined or unsure, stay supportive and shift back to project value.