💬 “I don’t want to take out a loan.”
What to say:
“Totally fair — financing isn’t for everyone. We just offer it so customers have options. Some prefer to pay in full, others like spreading it out over time. It’s 100% up to you.”
💬 “Will this hurt my credit?”
What to say:
“Checking for offers won’t affect your credit. If you decide to move forward with a loan, a lender may do a full credit check — but just checking won’t have any impact.”
💬 “I’m not sure I’ll qualify.”
What to say:
“Everyone’s situation is different — that’s why Acorn Finance works with a network of lenders. There’s no risk to check your options, and you might be surprised at what’s available.”
💬 “This feels like a sales pitch.”
What to say:
“I hear you — I’m not a lender, and I don’t benefit whether you use financing or not. I just want to make sure you know it’s available in case it helps make the project easier to afford.”
💬 “What kind of financing do you offer?”
What to say:
“Great question — I’m not a financing expert, but Acorn Finance works with multiple lenders who offer a range of options. I’ll send you a quick PDF that breaks down how it works and what to expect.”
✅ [Action for the Rep:] Share the approved Acorn Finance financing info PDF with the customer.
💬 “I got declined — why did you even offer me this?”
What to say:
“I totally understand the frustration. Since we work with a network of lenders, we never know in advance who will qualify. I offer it to everyone because for many customers, it works out — but the decision is entirely up to the lender.”
✅ [Optional Follow-Up:] “You’re always welcome to try again later, or have someone else in your household apply. And of course, we can talk about other payment options too."