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🙋‍♀️ What to Say When Customers Have Questions or Objections

Even when customers are interested, they may have concerns. Here's how to handle the most common ones with clarity and confidence.

Updated over 2 months ago

💬 “I don’t want to take out a loan.”

What to say:

“Totally fair — financing isn’t for everyone. We just offer it so customers have options. Some prefer to pay in full, others like spreading it out over time. It’s 100% up to you.”


💬 “Will this hurt my credit?”

What to say:

“Checking for offers won’t affect your credit. If you decide to move forward with a loan, a lender may do a full credit check — but just checking won’t have any impact.”


💬 “I’m not sure I’ll qualify.”

What to say:

“Everyone’s situation is different — that’s why Acorn Finance works with a network of lenders. There’s no risk to check your options, and you might be surprised at what’s available.”


💬 “This feels like a sales pitch.”

What to say:

“I hear you — I’m not a lender, and I don’t benefit whether you use financing or not. I just want to make sure you know it’s available in case it helps make the project easier to afford.”


💬 “What kind of financing do you offer?”

What to say:

“Great question — I’m not a financing expert, but Acorn Finance works with multiple lenders who offer a range of options. I’ll send you a quick PDF that breaks down how it works and what to expect.”

[Action for the Rep:] Share the approved Acorn Finance financing info PDF with the customer.


💬 “I got declined — why did you even offer me this?”

What to say:

“I totally understand the frustration. Since we work with a network of lenders, we never know in advance who will qualify. I offer it to everyone because for many customers, it works out — but the decision is entirely up to the lender.”

[Optional Follow-Up:] “You’re always welcome to try again later, or have someone else in your household apply. And of course, we can talk about other payment options too."

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