Enrolling a team member into a campaign on Mercu follows a lifecycle with different statuses. Below is a quick overview of the various enrolment statuses and what they mean.
Status | Details |
Sending | This status indicates that the campaign is currently being sent to the team member. This status is temporary. Especially with many concurrent enrolments, sending a campaign may take time. |
Queued | This status indicates that the campaign is queued for the team member because another campaign is in progress. |
Delivered | This status indicates that the campaign was delivered successfully to the team member. |
In Progress | This status indicates that the campaign is in progress. This only applies to multi-module campaigns (i.e. not blasts). |
Completed | This status indicates that the campaign was completed. This only applies to multi-module campaigns (i.e. not blasts). |
Failed | This status indicates that the campaign couldn't be delivered to the team member. Likely because their phone number is invalid. |
Expired | This status indicates that the campaign expired because the team member didn’t complete it on time. This only applies to multi-module campaigns (i.e. not blasts). |
Scheduled | Coming soon! |