Add a user
To add a new user to your Mercu account, please follow the steps below:
Note: Only account admins can add new portal users.
Navigate to the 'Account' page via the platform sidebar.
On the 'Portal Users' tab, click on 'Add Portal User'
Fill out the required details, preferred notification channel, and assign access
Click on 'Invite' to invite the portal user to join your Mercu account
Once you click on Invite, an invite email will be sent to the specified email address.
Preferred notification channel
The preferred notification channel determines how the user receives updates from Mercu. By default, notifications are sent via email, but SMS and WhatsApp are also supported for our auto-matching feature.
Product roles
Product roles determine a user's access within Mercu. A user must have at least one product role but can hold multiple roles. Mercu offers four product roles:
Account Admin
Recruiter
Location Recruiter
Reviewer
Account admins and Recruiters are location-agnostic, meaning they have access to all locations under your account. Location recruiters and Reviewers are location-specific, meaning their access is limited to one or more assigned locations.
For a complete overview of our product roles, please read this article.
New user sign up
Once you invite a new user to Mercu, they will receive an email. All portal invites are sent via email, not through the preferred notification channel.
From the email, they will be directed to app.mercu.com. To activate their account, they must follow these steps:
1. Open app.mercu.com on a browser
2. Click on 'Sign Up' in the bottom of the form field
Clicking "Sign Up" is only required the first time. After successfully signing up, the user can use the default login screen for all future logins.
3. Enter the same email address that was used to receive the portal user invite
4. Create a password
5. Tap on 'Continue'
FAQs
I signed up as a new user to an existing account but can’t see any jobs.
If you signed up as a new user to an existing account and cannot see any data, it’s If you signed up as a new user to an existing account and can’t see any data, it’s likely that you accidentally created a new account. This usually happens when the email used to invite you differs from the email you used during sign-up. In this case, we don’t recognise you as part of the account that invited you, and a new account is created. If this happened to you, please contact us via Intercom, and we’ll help resolve the issue.
I haven't received the email verification email or can't verify my email.
If you haven’t received the email, check your spam or junk folder. If it’s not there, try resending the verification email from the login screen. If the issue persists, contact us via Intercom for assistance.