When intent on starting a Microvellum service engagement, be it related to your subscription, software, or other inquiries related to your business' account, it is necessary to contact your Microvellum Account Manager. Microvellum Account Managers are responsible for prescribing the services required to assist the client in the successful completion of service engagements. Microvellum Account Manager responsibilities include:
Partnering with the client to guide the successful engagement of the service team.
Prescribing and adjusting the methodology to best meet the client’s vision, objective and timeline within the scope of the engagement.
Maintaining engagement level authority for invoicing and communicating engagement budget.
Coordinating communications with client sponsor and/or stakeholders.
Ensuring realistic expectations are set with the client about the engagement.
Providing all information, decisions, and approvals requested in a timely manner.
Monitor that the methodology is meeting the client’s vision, objective, budget, and timeline within the scope of the engagement.
Responsible for customer satisfaction and the overall relationship during and after the engagement.
To find who your account manager is, please email account.management@innergy.com and specify which company you are with, and they will get back to you with the information you need.