Some medications require a prior authorization (PA) from your insurance provider before they can be filled. This means your provider must request formal approval from your insurance company to confirm the medication is covered under your plan.
📝 What Is a Prior Authorization?
Prior Authorization is a formal approval from your insurance company confirming that the prescribed medication is covered under your plan.
Our team submits this request on your behalf.
ℹ️ FAQ
Why is my refill delayed?
Why is my refill delayed?
If you're wondering why your refill is delayed, it's likely because the pharmacy is waiting for prior authorization approval from your insurance. This process can take a few business days, depending on the insurance provider’s timeline.
What if I requested a refill already?
What if I requested a refill already?
If you’ve already asked about your refill, we’ll check whether a prior authorization has been submitted. If not, we’ll start the process and expedite it if possible, especially for time-sensitive prescriptions.
How will I know a refill is approved?
How will I know a refill is approved?
We’ll notify you as soon as we receive a response from the insurance company.
Once approved, the prescription can be sent to your preferred pharmacy, including Amazon Pharmacy.