After a certain period, the token used to authorise the eBay connection on Mintsoft expires and must be renewed.
Prerequisite - Authorising the account
When authorising the eBay connection please make sure you have logged in through om.mintsoft.co.uk, as well as this please log out of any existing eBay session before authorising the connection in Mintsoft.
Prerequisite - 3PL Clients
Clients of a 3PL are unable to create or update an eBay connection. The integration must be created and updated by the 3PL Admin, then your client can authorise the account.
Renewing an expired token
To renew an expired token for your eBay integration on Mintsoft, please do the following:
Click Connect, then Order Integrations.
Next, click eBay.
Find the affected connection, click Edit.
Delete the token value in the field.
Click, Save.
Find the affected connection, Click the AuthoriseAccount button.
You will be brought to another page, click Authorise Account again.
Don't close the Mintsoft tab. A new tab will open to allow you to log in to eBay.
Login to eBay using your credentials and when prompted, click Agree.
Once the authorisation is complete, close the eBay tab.
Go back to the Mintsoft tab and click Complete.
(Warehouse Admin) Now you can make the connection Active.