BigCommerce Integration Features
Order import sync
Stock and Product import sync
Despatch Updates (Status and Tracking info)
Prerequisite - Creating an API Account
To integrate with Big Commerce, you first need to create an API account, to learn more about this, please review the Big Commerce Help Article, once the account has been created you will be presented with some credentials, take note of the following:
API Path.
Client ID.
Access Token.
Setup - Adding the account on Mintsoft
Once you have copied the API information from Big Commerce you will then need to add the account on Mintsoft.
Click Connect then Order Integrations.
Next, click Big Commerce then Add Account.
(3PL Only) Select your Client.
Choose the Warehouse and Channel.
Set the Note Mapping Field.
Order notes from Big Commerce will be shown here.
Paste the API Path into the URL field.
Change the /v3/ at the end of the API Path to /v2/.
Enter the Client ID and Access Token.
Set your Picking, Ready and Dispatched status.
More information on accepted statuses can be found here.
Once you have finished configuring your connection, please click Add.
Big Commerce - FAQ
Raising support cases regarding Big Commerce
When raising support cases regarding issues with Big Commerce (Specifically order issues) retrieving the order JSON of the affected order(s) can be helpful for the Mintsoft Support Team, the Order JSON can be obtained from Big Commerce Support.
V2 / V3 API path
BigCommerce does not currently have a V3 Orders API, a V3 API is available for Products but not for Orders. To ensure orders can flow into Mintsoft we advise changing the API Path to /v2/ instead of /v3/.
Recommended order statuses
We recommend using the following statuses when setting up/ configuring Big Commerce connections:
Picking Status ID: 9.
Ready Status ID: 11.
Despatched Status ID: 2.
Tracking carrier values
Big Commerce will only accept specific values for their carrier tracking links to work, accepted couriers are listed here: Big Commerce Accepted Couriers.
Note: Please follow our External CourierService Names article to add the values.
Alt codes
Big Commerce does not support alternative SKU codes when synchronising stock.
Stock Sync
If you have product variation setup on BigCommerce, you will need to enable the below toggle in Mintsoft against your BigCommerce connection.
Use V3 Stock Sync (Requires V3 Product API Access)