Overview
Processing an external return allows you to book in a return for orders that were not shipped from Mintsoft.
Input External Return
To input an external return on Mintsoft, please follow the steps below:
Click Returns then Input Return.
Next, click External Return.
(3PL Only) Select the Client.
Select the Warehouse.
Then click Create.
Within the Scan To External Return screen, there is a Return Item and Destination section.
For the Return Item section -
Set the Reason.
Add a Quantity.
(Optional) Add a Comment.
Select the Product to return from the dropdown.
Click Add.
Repeat these steps for all the returned items.
Once all items have been added; select the Destination.
This is the Warehouse that the stock will be returned to.
It is not possible to book a return into a Bonded Warehouse.
Click Save.
Once all items have been added, click Confirm.
Then assign return locations from the dropdown and press Assign.
Once locations have been assigned, a Complete Return button will appear.
Click Complete Return to finish the return and book the items in.
Advanced External Returns
If you are using the Advanced External Returns, please follow this:
Note: To check if you are, go to Customer Account Settings and Use Advanced External Returns Flow? will be ON.
Navigate to Returns then Input Return.
Click External Return.
Select Client, Warehouse, Type and enter other required information.
Click Create.
In the returns overview screen, Tick the box next to the new return.
Select RequestInspection from the bulk action's dropdown.
Click Go.
Click Actions then Inspect.
Enter the Product SKU and Quantity.
Click Complete Inspection.
Assign return locations.
Click Complete Inspection.
Verify that return is completed and goods are booked in.
Note: The maximum number of characters in the Reference Field is 50.