The error (An Error Occurred when attempting to: When Creating CSM Logistics Shipment! Error: There is an error in XML document (0, 0)) occurs when there is an issue with the password provided for the CSM Logistics integration.
To resolve this issue, follow these steps:
Go to Connect, then click Courier Integrations.
Select CSM Logistics.
Click Edit.
Verify that the password provided is correct.
Note: If the issue persists, please contact CSM Logistics as they can check the connection on their end.