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Can't download videos
Can't download videos

Why can I not download videos?

B
Written by Bahaa Gamal
Updated this week

Download issues like slow download speeds or interrupted downloads can arise from an unstable internet connection.

Make sure you are working with a subscription plan after your 7-day trial ends. active subscription needed to download videos.

The video codec is "mp4v" rather than a more commonly used video codec like "libx264" or "h264", you can re-upload the video in a proper codec.

Please verify all the B-rolls on your video are valid and then it should work.

Please wait till the export is done and do not fall for this mistake.

If you're experiencing a "failed to render" error, but the sources provided do not directly address this specific issue. It's possible that the error could be related to a few different scenarios such as issues with video editing, caption editing, or subtitle resizing. A common suggestion for various issues is to try resetting the site with CMD + Shift + R.

Some users have been affected by a rendering issue, so we recommend to cancel download and try again

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