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Fixing Audio and Caption Sync Issues in Minvo

Why video and audio not syncing?

Bahaa Gamal avatar
Written by Bahaa Gamal
Updated over 2 months ago

If you notice a mismatch between the audio, captions, or video in Minvo, this is likely due to a video encoding issue. Minvo supports standard video encoding formats, so non-standard encoding can cause synchronization problems.

Why Does This Happen?

  • The video file may use non-standard encoding, which Minvo does not support.

  • This can result in audio and captions being out of sync.

How to Fix the Issue

1. Re-Export the Video with Standard Encoding

To ensure compatibility with Minvo, re-export your video using a standard encoding format:

  • Format: MP4

  • Codec: H.264

  • Audio Codec: AAC

  • Frame Rate: 24, 30, or 60 FPS

2. Use a Video Converter (If Needed)

If you cannot re-export from your original editing software, use a free tool like:

  • HandBrake (Windows & Mac)

  • Adobe Media Encoder

  • FFmpeg

Convert your file to MP4 with H.264 encoding and then re-upload it to Minvo.

Need Help?

If the issue persists after re-exporting, contact Minvo Support for assistance.

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