If you notice a mismatch between the audio, captions, or video in Minvo, this is likely due to a video encoding issue. Minvo supports standard video encoding formats, so non-standard encoding can cause synchronization problems.
Why Does This Happen?
The video file may use non-standard encoding, which Minvo does not support.
This can result in audio and captions being out of sync.
How to Fix the Issue
1. Re-Export the Video with Standard Encoding
To ensure compatibility with Minvo, re-export your video using a standard encoding format:
Format: MP4
Codec: H.264
Audio Codec: AAC
Frame Rate: 24, 30, or 60 FPS
2. Use a Video Converter (If Needed)
If you cannot re-export from your original editing software, use a free tool like:
HandBrake (Windows & Mac)
Adobe Media Encoder
FFmpeg
Convert your file to MP4 with H.264 encoding and then re-upload it to Minvo.
Need Help?
If the issue persists after re-exporting, contact Minvo Support for assistance.