If you’re unable to download videos in Minvo, it could be due to several factors, such as an unstable internet connection, subscription status, or file format issues. Follow the steps below to resolve the problem.
1. Check Your Internet Connection
Action:
If your download has completed to 100%, ensure you have a stable internet connection.
Try switching to a different Wi-Fi network or using a wired connection.
Why?
A weak or unstable connection can cause downloads to be slow or fail altogether.
2. Verify Your Subscription Status
Videos on Minvo can only be downloaded with a valid subscription. If you cannot download, please check your account settings to confirm your plan is active.
3. Ensure the Video Codec Is Compatible
Check the video codec format of the video you uploaded
If the codec is "mp4v", re-upload the video using a more common codec like "libx264" or "h264".
4. Resolve “Failed to Render” Errors
Action:
Try refreshing Minvo using CMD + Shift + R (Mac) or Ctrl + Shift + R (Windows).
Check for issues in your video editing, caption settings, or subtitle resizing.
If rendering still fails, cancel the download and try exporting again.
Why?
Certain rendering errors may occur due to changes in the video timeline, captions, or subtitles. Refreshing the page or re-exporting can often fix these issues.
Need More Help?
If none of these solutions work, reach out to Minvo Support for further assistance. Provide details about the issue, including any error messages received.
🚀 Contact Minvo Support through the Help Center or in-app chat for personalized troubleshooting.