If you're experiencing unexpected charges or have questions about Minvo's billing process, this guide will help clarify our policies and provide troubleshooting steps.
Understanding Minvo's Billing and Refund Policy
Free Trial & Payment Authorization
When you start a 7-day free trial, you are required to enter your credit card details.
By doing so, you authorize payment after the trial period unless you cancel before it ends.
Cancellation Before Trial Ends
If you cancel within the 7-day trial, your account will not be charged.
No Refund Policy
Per Minvo's terms of service, we do not issue refunds after the free trial ends. The free trial is an opportunity to test the system and receive a full refund if it is not what you need.
Full details are available in our Terms & Conditions.
What If You Were Charged Unexpectedly?
Confirm Cancellation: Ensure that your subscription was successfully canceled before the trial expired.
Technical Issues: If you followed the steps but were still charged, a system issue may have occurred.
Next Steps
Double-check your cancellation status via your account settings.
If you believe there was an error, contact Minvo Support for assistance.
If you need further help, our support team is happy to assist!