✨ Overview
If you’ve noticed an unexpected charge or have questions about billing, this guide explains how Minvo’s subscription, renewal, and refund policies work 💡. It also provides steps to help you verify charges and resolve common billing concerns.
🔐 Payment Authorization & Renewals
📌 When to Use
Use this if:
You were charged during a renewal period 🔄
You want to understand how billing authorization works
🪜 Steps
Enter your credit card details when subscribing
Allow automatic renewal unless canceled beforehand
💡 Why It Works
By adding your payment method, you authorize Minvo to automatically renew your subscription, ensuring uninterrupted access to features.
❌ Canceling Before Renewal
📌 When to Use
Use this when:
You want to avoid being charged for the next billing cycle
You no longer need your subscription
🪜 Steps
Go to your account settings
Remove your credit card or cancel your subscription before renewal
💡 Why It Works
Canceling or removing your payment method stops future automatic charges.
⏱️ Refund Policy (48-Hour Window)
📌 When to Use
Use this if:
You were recently charged and want a refund
You’re within the eligible refund timeframe
🪜 Steps
Check the time of your charge
Request a refund within 48 hours if applicable
💡 Why It Works
Minvo allows refunds within a 48-hour window, giving users time to evaluate the platform after purchase.
🚫 No Refunds After 48 Hours
📌 When to Use
Use this to understand refund limitations.
🪜 Steps
Review Minvo’s Terms & Conditions
Confirm how long it’s been since the charge
💡 Why It Works
After 48 hours, charges are considered final as per Minvo’s billing policy.
⚠️ What to Do If You Were Charged Unexpectedly
📌 When to Use
Use this if:
You believe you were charged incorrectly
You canceled but still received a charge
🪜 Steps
Step 1: Confirm Cancellation Status
Check your account settings to ensure cancellation was completed
Why: Prevents confusion caused by incomplete cancellationsStep 2: Check for Timing Issues
Verify if cancellation happened after renewal
Why: Charges may still occur if cancellation was lateStep 3: Identify Technical Issues
If everything was done correctly, note any unusual behavior
Why: Helps detect potential system errors
💡 Pro Tips
Cancel at least 24 hours before renewal to avoid charges ⏰
Double-check cancellation confirmation emails 📧
Use the trial/first video period to test the platform risk-free 🎬
Keep track of billing dates to stay in control of subscriptions 📅
🆘 Need Help?
If you believe there was an error or need clarification about billing, contact Minvo Support with details about your charge. Our team is here to help resolve issues quickly and transparently 🚀