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Why is nothing printing on my receipts or kitchen dockets?

Why is nothing printing on my receipts or kitchen dockets?

Why is there no text printing on the receipt printer or kitchen printer dockets?

Jonathan Hutchings avatar
Written by Jonathan Hutchings
Updated over a month ago

If the printer is feeding paper through but there is no text visible on the print out. To resolve this issue we need to know what type of printer you are using. There are two types of printers:

  • Thermal Printer - uses thermal paper

  • Dot Matrix Printer - uses non thermal paper and an ink ribbon

If a Thermal Printer is not printing text:

  • Check that thermal paper is being used.

  • Check that the paper roll has been inserted in the correct way.

If a Dot Matrix Printer is not printing text:

  • Check that non thermal paper is being used.

  • Check that there is an ink ribbon and it's correctly seated.

  • Try a new ink ribbon.

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