Error Messages & Troubleshooting
Solutions to common problems.
By Jonathan and 1 other2 authors26 articles
POS Error Messages
Common till problems and how to resolve error messages..
Server Busy, Please Wait - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
Get Check Index Error During Final - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
No Check Tracking Master - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
Clear Locked Table / Check or Clerk Busy - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
Sign On First - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
Reg Mode Only - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
Wrong Mode - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
Mode Operation Inhibited - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
No Answer POS1 Retry - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
Zero Price - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
Close Drawer - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
Inhibit Open Amt - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
Multiple Refunds Inhibited - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
You Already Have a Check Open - error messageAn explanation of the ICRTouch TouchPoint error message and how to resolve it.
Printer Problems
Common printer problems and how to fix them.
Why is nothing printing on my receipts or kitchen dockets?Why is there no text printing on the receipt printer or kitchen printer dockets?
Why is my till system flashing device error?
Why has my POS Receipt Printer started printing random characters, symbols and gibberish?An explanation of the cause and how to fix the printer print issue.
Card Payment Problems
Common card payment problems and how to resolve them.
EFT application not running error message
Dojo - Pay At Table (PAT) Troubleshooting
Reporting Problems
An explanation of common reporting issues and how to resolve them.
I cannot take, run or print my End of Day Z Report
TouchPoint sales not uploading to TouchOffice WebExploring some of the common reasons why TouchPoint sales might not be uploaded to TouchOffice Web and how you can resolve them.
Cash Drawer Problems
Common cash drawer problems and how to resolve them.
How do I stop the cash drawer opening when an order is sent to a kitchen printer?
POS System Problems
Common POS system problems and how to resolve them.
My EPOS system is doing Windows updates. What should I do?
How to Set your EPOS terminal to use DHCP
PocketTouch Problems
Common PocketTouch hand held problems and how to resolve them.
PocketTouch was closed pending EFT Result! Recover last EFT transaction?
Online Ordering Problems
Common Online Ordering problems relating to ByRetail, ByTable and TouchTakeaway.
Online order not received but Payment Taken