Your Dojo account keeps a record of all your business’s transactions that were taken through Dojo.
Log in to your account or open the app to view your transaction list. You can also tap the ‘Transactions’ icon at the bottom of the app, or click ‘Transactions’ in the web sidebar.
Transactions are organised by date and at a glance tell you the card scheme, time, and transaction amount. Refunds are recorded in red with a negative value, and Declined transactions are scored through and marked with a prohibited symbol.
You can filter your transaction list to quickly and easily identify the transaction you’re looking for. Simply click the filter icon or use the filter boxes at the top of the web page (on the desktop site) and select the appropriate filters.
Reconciling Dojo card transactions v EPOS card transactions:
If the EPOS card in drawer total does not match the Dojo summary you will need to reconcile you EPOS card transactions against your Dojo card transactions.
First check that you are comparing the same date / time range.
Check the number of EPOS card transactions against the number of Dojo card transactions.
If there is nothing obvious then you will need to reconcile each card transaction by value.
Check for card payments or refunds being done in non integrated mode.
Check for EPOS transactions being cashed off to the wrong method of payment eg cash instead if card.