Creating the Online Account:
Navigate to https://www.touchoffice.net > CUSTOMERS > LIST
Edit the customer details.
Click on the Online Account - SEND PASSWORD EMAIL button.
An email will be sent to the member that enables them to create a password for their ByRetail online account.
When the member opens the email (see above), they need to Click on the Create Password button.
The member is then directed to the Password Reset screen on the ByRetail website.
The member can now create their own password for their online account.
Enter a new password and then confirm the new password.
Now click UPDATE PASSWORD
The member is now redirected to the Customer Login screen on the ByRetail website - https://xxxxxxxxx.byretail.net/account/login
Login is via email address and password.
Verifying the Online Account:
Once the account has been created and the member signs into their online account, they will get the message:
Your email address has not been verified. As a result, some features have been restricted. Click here to resent the verification email.
The member needs to click the link - this will automatically send them the email verification.
When the member receives the verification email they need to click on the Verify your email button - this will activate all account features.
Logging into the Online Account:
The member needs to enter their email address (the one setup in TOW) and the password they have created.
Click the LOGIN button.
If they have forgotten their password, can they click on the Forgot password? link.
When you login to your online account, a virtual membership card appears at the top of the screen and displays the following information:
Members name
Membership type
Pre paid balance
Membership expiry date
My Membership QR Code:
The Membership QR Code can be scanned by a QR Code reader attached to the POS terminal.
The QR Code identifies the customer to the POS terminal in exactly the same way that a Members Card does. This facilitates members discounts and the redemption of funds from a pre paid balance.
My Membership:
This option displays the membership status:
A valid membership displays the membership days remaining in green
An expired membership displays the date expired in red
Below the membership status is a list membership renewals available.
The member can click on an ADD TO ORDER button for a specific membership renewal to add this to the basket. The member can then click on the basket to checkout and pay for the membership renewal online.
Once paid the membership renewal details are updated within the members online account and also for the Customer details held in TOW.
My Orders:
This option is most relevant if the ByRetail system is also being used for the online ordering of drinks or food.
The My Orders option enables you to view previous orders and to quickly reorder based on a previous order.
My Tickets:
The ByRetail system can be configured to enable the sale and management of tickets for events and admissions.
The sale of a ticket can be configured to capture specific customer details, a meal choice for example. Events can also be configured with a customisable seating plan which enables customers to purchase tickets for specific seats or tables.
Tickets can be validated at the POS or using a ticket QR code scanner app.