If you receive a passcode change request that you did not initiate, it is important to take immediate action to protect your account. Here are the steps you should follow:
Change Password: To keep your account secure we can send you a new passcode via SMS. Please confirm if you wish for us to procced.
Check Account Activity: Take a look at your transactions to see if there's anything unusual. If you notice anything suspicious, tell us right away.
Let us know: contact our support team and inform us that you received an SMS to reset your passcode but you did not take any action to trigger this.
Need Any Help?
If you have any trouble in completing any of the above steps or have any queries, please contact our Support Team who are ready to help - via the chat function within our Money Jar App or by email or phone.