If you have forgotten your passcode, or entered it incorrectly, don't worry! We've got you covered. Follow the below steps to regain access to your account:
Reset Passcode
Select "Forgot Passcode" on the Login Screen:
One Time Passcode
You will receive a code by SMS. If you do not receive the code, you can request two more codes, either via SMS or Email.
Create a New Passcode
After successfully entering the code, you will be prompted to enter a new passcode.
Congratulations, you now have access to your account again!
*Please Note: We take the security of your account very seriously. In order to protect your account, we do not accept "Weak Passcodes" which include, but are not limited to:
For your own safety, please choose a strong and unique passcode that is difficult for others to guess. This will help keep your account secure and your personal information safe.
Need Any Help?
If you have any trouble in completing any of the above steps or have any queries, please contact our Support Team who are ready to help - via the chat function within our Money Jar App or by email or phone.