Managing Your Account | Monorail: Frequently Asked Questions

Monorail: Frequently Asked Questions

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Managing Your Account

Managing Your Account

Creating accounts, transfers, and other management actions

I think there is a problem with my transfer!

My withdrawal is "Complete" but not showing up in my bank account

What transfer methods does Monorail accept?

How long do withdrawals from Monorail take to complete?

How long do deposits to Monorail take to complete?

What steps should I take if an error prevents me from accessing my account?

If I delete Monorail from my phone, will I lose my account?

How can I reset or change my password?

How do I change my address?

How do I change my personal information?

Accounts & Statements

Undesired paper statements in the mail

Where can I find my account statements and tax documents?

Connected Account

How do I unlink my bank account from Monorail?

Can I link a business account to Monorail?

Can I link more than one bank account to Monorail?

How does Monorail link my bank account?

Closing a Monorail Account

Can I close my Monorail account at any time?