The message "Therapist ends session" indicates that your therapist has concluded the current session. This can happen for a couple of reasons:
Logout: The therapist has logged out of the platform, which automatically ends all active sessions.
New Session Connection: The therapist may have connected to a new session with another client, resulting in the end of your current session.
Why did my therapist end the session unexpectedly?
There could be various reasons for an unexpected session termination:
Technical Issues: Sometimes, technical difficulties may arise, prompting the therapist to log out or restart their session.
Therapist's Availability: If the therapist needs to attend to another client or obligation, they may end the session early.
What should I do if my session ends unexpectedly?
If your session ends unexpectedly:
Contact Your Therapist: Reach out to your therapist via email or messaging through the platform to discuss rescheduling or any concerns you may have.
Can I continue the session later?
In most cases, if the session ends, it cannot be continued. You will need to schedule a new appointment. Contact your therapist to find the best time for both of you.
How can I prevent this from happening again?
To minimize the chances of unexpected session terminations:
Communicate with Your Therapist: Discuss any concerns about session timings or technical difficulties directly with your therapist.
Additional Help
For more detailed information on troubleshooting and platform usage, please refer to the User Manual available here. If you have further questions or need assistance with technical issues, please contact the support team of the platform you are using.