Two-factor authentication (2FA) adds an extra layer of security to your Moovs Operator App account. After entering your email and password, you will also enter a six-digit code sent by text message to your mobile phone.
Who is required to use 2FA?
Owner accounts: 2FA is required and cannot be turned off.
Admin and member accounts: An owner can require 2FA from the Members settings.
Set up 2FA for your account
When 2FA is required, Moovs will guide you through setup the next time you sign in.
Sign in to the Moovs Operator App with your email and password.
If prompted, verify your email address before continuing.
On the Set up two-factor authentication screen, enter a mobile number that can receive text messages.
Select Send code.
Enter the six-digit verification code sent to your phone.
Select Verify & turn on 2FA.
After you see the confirmation message, select Continue to Moovs.
Moovs will also email your account to confirm that a phone number was added for 2FA.
Sign in after setup
Enter your Moovs email and password as usual.
Moovs will text a six-digit code to your enrolled phone number.
Enter the code on the Verify it's you screen and select Verify.
If the code does not arrive, wait for the countdown to finish and select Resend code.
Require 2FA for a team member
Only an owner can manage 2FA requirements for other team members.
In the Operator App, go to Settings > Members.
Select the team member you want to update.
Scroll to Two-Factor Authentication.
Turn on Require two-factor authentication.
Select Require 2FA to confirm.
The team member will be emailed that 2FA is required. At their next sign-in, they will be asked to add a mobile number and verify it with a six-digit SMS code.
Reset a team member's 2FA
If a non-owner team member changes or loses access to their phone, an owner can reset their 2FA enrollment.
Go to Settings > Members and select the team member.
Under Two-Factor Authentication, select Reset 2FA.
Select Reset 2FA again to confirm.
The team member will be signed out, their current 2FA phone number will be removed, and they will set up a new phone number the next time they sign in.
Troubleshooting
The code expired or does not work: Wait for the resend countdown, request a new code, and enter the most recent six-digit code.
You cannot access your phone: Select Can't access your phone? on the verification screen. Ask an owner on your team to reset your 2FA. If you are an owner or cannot reach an owner, email support@moovsapp.com.
Your phone number's region is not supported: Contact support@moovsapp.com for help.
You requested several codes: Wait before trying again. Moovs limits repeated requests to protect your account.
Security reminder: Never share a Moovs verification code. Moovs Support will not ask you for your code.