When you make a deposit, your money is on its way, but it might take a little time to arrive.
Transfers from a US bank account, including a Wise (US) account, can take up to 3 business days (not including weekends) to reach your Moreta wallet. This delay happens because deposits are sent through US ACH payment rails, which are not instant.
Even if the money has already left your bank account, it can still take time before it arrives at Moreta. This is completely normal because ACH transfers move through several steps before they are finalized.
To keep things secure, we may place a temporary hold on part of your deposit until we receive the full amount. This helps ensure everything processes safely and without issues.
Most transfers are completed within 3 business days, and we’ll email you the moment the funds are added to your Moreta wallet.
While transfers usually happen smoothly, the exact timing can depend on your bank. In rare cases, delays may occur, but we’ll keep you updated every step of the way.