Why enable 2FA?
Two-Factor Authentication adds a second layer of protection to your Motics account. After it’s enabled you’ll need both your Motics password and a one-time code from an authenticator app (or a backup code) to sign in.
For many customers 2FA is mandatory. If you’re unsure, check with your organisation’s Motics administrator.
What you’ll need
A smartphone that runs an authenticator app
Any TOTP-based authenticator such as Google Authenticator, Microsoft Authenticator, Authy, 1Password or Duo Mobile
How to turn on 2FA
Log in to Motics.
Click Settings → Security in the sidebar.
In the Two-Factor Authentication section, click Enable.
Launch your authenticator app and choose Add account (or tap ＋).
Scan the QR code shown in Motics.
Can’t scan? Click Enter code manually and type the key under the QR code.Your app now shows a 6-digit code for Motics. Enter that code in Motics and click Verify.
Success! Motics displays 10 single-use backup codes. Click Download or Copy and store them safely (password manager or encrypted file). You will not see them again.
2FA is now active. You’ll see Authenticator app listed under active methods in Settings → Security.
Logging in with 2FA enabled
Enter your email and Motics password.
When prompted, open your authenticator app and type the current 6-digit code.
You’re in!
No phone? Click Use a backup code and enter one of your saved codes (each works once).
Generating new backup codes
Go to Settings → Security.
Next to Backup codes click Generate new codes.
Confirm the action, then download or copy the new list.
Generating new codes invalidates any unused old codes.
Disabling 2FA
We strongly recommend keeping 2FA on. If you must disable it:
Settings → Security.
Click Disable next to Two-Factor Authentication.
Enter a current 2FA code (or backup code) to confirm.
Troubleshooting
Code not accepted
Enter the code before it refreshes (codes change every 30 s).
Ensure your phone time is set to automatic/network.
Lost or wiped phone
Sign in with a backup code.
Re-enable 2FA on your new device.
Out of backup codes
Contact Motics.
FAQs
Can I register multiple authenticator apps?
Not yet. One authenticator profile per account is supported today.
When will SMS verification be available?
SMS is on our roadmap. Watch the release notes for updates.
Does 2FA affect API tokens?
2FA protects interactive logins only. API tokens remain valid until revoked in Settings → API Keys.
Need help?
Open the chat widget inside Motics and our team will guide you.