Cannot find the Nookal API key?
In Nookal, go to Setup > Integrations > API Keys. Select + Add API Key, name it Motics, choose the correct clinic location, enable access for Clinical Notes, set the key status to Enabled, then save and copy the key.
Paste the key into Motics under Settings > Integrations > Nookal. Also confirm the Nookal region in Motics matches your Nookal site: AU/NZ, EU, or US.
If you cannot see API Keys or cannot create a key in Nookal, ask a Nookal admin or practice owner to create it or grant access.
OS migration note for Cliniko and Nookal users
During the Motics OS migration, some Cliniko and Nookal integrations need to be reconnected with the clinic's API key. This is expected and does not mean your Motics account, sessions, notes, or EHR data have been deleted.
If Motics shows an authentication error, missing credentials, disabled integration, or asks you to reconnect Cliniko or Nookal, go to Settings > Integrations, open the relevant integration, re-enter or verify the API key, save the connection, then retry the push.
Overview
Our native integration lets you send any clinical note you create in Motics straight to a patient’s file in Nookal. Follow the steps below to get connected, choose the right region, and start pushing notes in minutes.
Prerequisites
A Motics account with Admin rights
A Nookal account with permission to create API keys and access Clinical Notes
At least one Practitioner profile in both systems (names must match exactly)
Part 1 – Create a Nookal API Key
Sign in to Nookal and click Setup.
Scroll to Integrations → API Keys.
Select + Add API Key.
Name the key (e.g. "Motics") so you can identify it later.
Choose the Location (site/clinic).
Tick Clinical Notes.
Set Status to Enabled.
Click Save, then Copy Key. Keep it secure—this is the only time Nookal will display it.
Identify your region
app.nookal.com → Region: US
app.nookal.co.uk → Region: EU
app.nookal.com.au → Region: AU/NZ
Part 2 – Add the Key to Motics
In Motics, go to Settings → Integrations → Nookal.
Paste the API key into the Space API Key field.
Select the matching Server Region.
Click Verify Credentials. Motics will validate the key and list practitioners.
Select the practitioner that matches your Motics user and click Save.
Toggle the integration to Active. The status indicator turns green when live.
Part 3 – Send a Note from Motics to Nookal
Open the consultation, assessment or letter to send.
Click Push to Nookal.
Search for the patient by surname.
Confirm identity using DOB or email.
Patient not found? Click Add Patient to create one automatically.Select the appropriate Case.
No open case? Choose Add Case and Motics will create a General case.Click Send. A success message appears in Motics History.
What it looks like in Nookal
Go to Clients → [Patient] → Clinical Notes.
If you added a case, it appears here.
Your Motics note is stored inside, retaining paragraph breaks and structure.
*Text formatting (headers, bold, italics) is limited by Nookal’s editor.
Troubleshooting & FAQ
Verification failed – Invalid credentials
Double-check you copied the entire API key.
Ensure the key’s Status is Enabled in Nookal.
Try a different Server Region and verify again.
Note didn’t arrive in Nookal
Confirm the integration is still Active in Motics.
Check that the correct practitioner is mapped.
Ensure the patient and case exist in Nookal; create them via Motics if needed.
Can I use the same key for appointments or billing?
We recommend using separate keys for each function to keep permissions tight and simplify revocation.
How many practitioners can I connect?
Unlimited. Map each Motics user to a matching Nookal practitioner under Settings → Integrations → Nookal → Practitioner Mapping.
Disconnecting the integration
In Motics, toggle the integration off.
In Nookal, go to Setup → API Keys, open the key and set Status to Disabled (or delete it).
Need help?
Message us anytime via the chat bubble in Motics and we’ll get you up and running.