Overview
The current Phone Agent controls let you choose the conversational model, select and preview the speaking voice, set the agent locale, and add pronunciation rules. Phone Agent does not currently expose separate user controls for speech-to-text profiles or speaking speed.
Choose the model and voice
Open Phone Agent > Agents and select the agent.
Open Voice.
Choose the AI model that powers the conversation.
For a standard model, choose an available voice. You can filter voices by gender, edit the preview text, and play a preview before saving.
For a realtime model, choose one of that model's native voices.
Save the agent.
The Voice section is also included while creating a new agent.
Set the locale and language
Locale controls the agent's language variant, currency, timezone, and emergency guidance. The supported locales currently shown in Phone Agent are United Kingdom, Ireland, United States, and Canada.
To set the default for new agents, open Phone Agent > Settings > General and change Default Locale.
To override the locale for one agent, open Phone Agent > Agents, select the agent, then change Locale in Overview.
Add pronunciation rules
If the agent mispronounces a clinic name, clinician name, treatment, abbreviation, or local place name, open the agent's Pronunciation section and add a rule.
Each rule has a Word value and a Say as value. For example, replace Motics with the phonetic wording you want the agent to speak. You can add up to 50 rules.
Test after each change
Use the voice preview to check the selected voice.
Use the agent Playground to test wording and responses.
Place a test call to verify clinic, clinician, service, address, and emergency-guidance pronunciation over the real phone connection.
When to contact support
If the agent repeatedly mishears callers or mispronounces important words after you have checked the locale, selected voice, and pronunciation rules, contact Motics support with the agent name, example phrase, expected pronunciation, and a test call time.