We're a small but mighty team and we genuinely love hearing from our members. Whether you have a question, need help with your account, or just want to share a win — we're here.
How to reach us
In the app: Go to Profile → Support to send us a message
By email: Reach us anytime at support@movesapp.com
Noticed something broken? Tap "Report a bug" and let us know what you experienced — it helps us see exactly what you saw and get it fixed faster.
When you send a message, you may hear back from our AI support assistant, Fin, who can answer many common questions quickly. But every message is read and reviewed by a real human on our team — nothing falls through the cracks!
Meet the humans on the other side
When you reach out, you're likely hearing from one of us:
Emily
Emily loves working out, hanging by the pool and lake, and needs coffee in an IV to function. She's based in Orlando and gets to Disney as often as humanly possible.
She's a mom of three and her family is never not in the car (so the minivan gets leaf-blown weekly). She's also a Taylor Swift fan of the highest order — Taylor once looked her directly in the eyes at a concert, and yes, the photo is framed. Right up there with her wedding and the birth of her children. Possibly above. She'll never tell 🤫
Carrie
Before joining the Moves team, Carrie spent seven years as a NICU nurse working night shifts — which means she has a frankly alarming ability to function on very little sleep. She recently moved to Alabama with her family (including two little ones and a longhaired miniature dachshund) and is actively plotting her first garden.
Carrie is a self-described introverted-extrovert: she often dreads social situations but shows up, has a great time, and leaves having asked approximately 47 questions. She also loves maps — she has one for every museum and every ski mountain she's ever visited!
We read every message and we're always happy to help. Reach us at support@movesapp.com — we'll get back to you as soon as we can!