Managing your account
Within your account, you can manage your personal details, transaction history, quotes, and saved items.
To access your account, go to the top right of the homepage and select the person icon. If you are not already logged in, you will be prompted to.
Select My Account.
Profile & settings
This section will guide you on how to update or change various profile preferences and settings.
Changing your password
Go to Profile & settings.
Select Change password.
Enter your current password, then create a new one.
You must enter your current password to complete this securely.
Forgot your password? Select “I have forgotten my password” on the login page.
We’ll email you a reset link so you can regain access.
Changing your email address
To change the email address linked to your MPB account:
Go to My account
Select Profile and settings
Click Make changes (as shown below)
Enter your new email address and verify your password
You’ll receive a verification email at your new address. Once you confirm it, you’ll get a sign-up confirmation email, and your account will be updated.
Need to update your first or last name? Contact us here.
Updating your address book
Your address book allows you to:
Save addresses for future transactions
Remove older addresses you no longer use
Change your default address
Please note: Updating your address book will not change the address for any previous or existing transactions. If you need to update the address for a transaction, please contact us.
Updating your phone number
In the Phone number tab, update the number connected to your account.
We recommend keeping this up to date so the courier can contact you.
Customizing your marketing preferences
Go to Profile & settings.
Select Marketing preferences.
Turn marketing emails on or off.
Automated emails such as quote, order or dispatch confirmations will still be sent even if marketing emails are turned off.
Quotes, transactions, and saved items
Your MPB account includes three key areas: quotes, transactions, and saved items. Each section helps you view or manage different parts of your activity with MPB.
If you previously used a guest account, your transaction history will appear once your email address has been registered with MPB.
Quotes
Quotes are the valuations MPB provides when you sell or trade in gear.
View an active quote
Go to Quotes in your account.
Select the quote you want to view.
Preview the valuation and continue the process, including scheduling shipping if needed.
Expired quotes
MPB quotes are valid for 14 days.
The Expired quotes section shows any quotes that are no longer valid.
If your quote has expired, you will need to submit a new quote request on MPB.
Transactions
The Transactions section includes all completed purchases, sales and trades with MPB. From here, you can view past orders, download invoices or submit a return request.
To view your Transactions:
Go to Transactions in your account.
Select the order you want to review.
Choose Show order details to see more information.
What’s included (purchases only)
What’s included shows all items and accessories that formed part of your MPB purchase.
To check what was included with a purchase:
Open Transactions.
Select Show order details for the order you want to review.
Select What’s included on an item to expand the section and view all items/accessories included.
Click here for an example.
Click here for an example.
Invoices
Invoices are generated once your order has been processed and dispatched.
To view an invoice:
Go to Transactions.
Select the relevant order.
Choose View invoice to download or view it on-screen
Returns
You can request a return if your order is still within the return period, or make a warranty claim if your item is still covered by warranty.
To submit a return request:
Open Transactions.
Select the order you want to return.
Choose Submit return request.
Provide the reason and your preferred outcome.
You will receive a confirmation email once your request has been processed, or a follow-up if more information is needed.
Saved items
Saved Items let you save models or individual products to review later.
About models and products
A model is the general name of a camera, lens or accessory. Example: Canon EOS 5D Mk II.
A product is the specific item for sale on MPB. Example: Canon EOS 5D Mk II in Like New condition (SKU 1234567).
Save an item
Select the ♥️ icon on any model or product.
The item will appear in Saved Items in your account.
You can save models or listed items on MPB to view later. Whether you're just browsing or building a kit list, simply click the ♥️ icon on any item. It will be saved to your account.
Out of stock alerts
If a saved product is out of stock, you can set an alert on the product page. You will be notified when another becomes available.
Further information
I can’t access my account
If you're having trouble signing in, select I have forgotten my password on the login page.
We’ll email you a reset link so you can regain access.
Can I delete my account?
To delete your account, please contact our support team.
If you only want fewer emails, update your marketing preferences instead.
Important - The warranty applied to your order may be voided if your account is deleted within this timeframe.
For further information about returns, see our Returning your Gear article.
I haven't received my password reset email
Check that your email address is spelled correctly in the reset form.
Ensure you have signed up already by checking for a confirmation email.
Ensure your account is verified.
Check your spam or junk folder in case the email was misdirected.
Need further support? Contact us.