Within your account, you can manage multiple elements of your profile including personal data, transaction history and saved listings from our storefront.

To get started, head to the top right of the main page and select the person icon. Here you will be prompted to sign in and access your account.

To change your password, you can access this in your account under ‘Profile & Settings’ > ‘Change Password’.

Here you can update your password, please note that you will need to enter your current password to ensure that this change is made securely.

You can't currently update the email address on your account. If you've placed an order using the wrong email or there's a typo in your address, reach out to our support team for help.

The address book will allow you to save addresses for future transactions, and remove older addresses that you may have used for previous transactions.

Within the phone number tab, you can update the number tied to your account. We recommend keeping this updated so that you receive any shipping confirmations for future transactions and for tracking with the shipping carrier.

If you wish to turn on or off marketing emails or updates from MPB, you can do so through your account settings.

To update these settings, you can access this through your account under ‘Profile & Settings’ > ‘Marketing Preferences'.

Within your account, you can find all of your previous order history, including the Transaction

Overview, Invoices as well as quotes generated through our website.

To search through your transaction history, go to your profile page and select ‘Transactions’, or ‘Quotes’

Transactions will provide an overview of your order history and allow you to access previous invoices

To view your invoice, simply select ‘view invoice’ on the order summary shown. These will be generated once your transaction has been processed and dispatched.

You can also view any open or ongoing quotes that you have with MPB. From this space, you can preview the quote as well as pick up from where you may have left off, this includes going through to booking your courier.

Here you can find any expired quote requests from our website, please note that MPB quotes are valid for 14 days.

Throughout MPB, you can save models and items that are listed for future reference. If you are just window-shopping or simply wish to build a gear list, you can do so by clicking the ♥️icon on the item which will then save to your account.

The model is the general name of a camera, lens or accessory. For example, the Canon EOS 5D Mk II.

A product is an individual item that you’ll get when you buy from MPB. For example, a Canon EOS 5D Mk II in ‘Like new’ condition (product ID 123456).

If you are having trouble accessing your account, you can select ‘I have forgotten my password’ in which you will receive a new link by email to reset your password and account information.

To delete your MPB account, please select the ‘connect to an agent’ option on chat and we’ll be happy to help

If you would like to instead receive fewer emails, you can change your email preferences to receive less notifications. Please see ‘How do I change my email preferences’

If you have not received your password reset email, please ensure that your email address is spelled correctly when entering through the form, and that you also have a verified account.

We also recommend checking your spam/junk folder to ensure your email has not been misdirected.