Processing Times
Selling to MPB
3-4 business days (from arrival at our Circular Commerce Center).
1. Once we receive your gear, our product specialist team will unbox it
2. Your gear will be reviewed to check for functional performance, cosmetic condition and usage data to provide the accurate price and condition.
3. A final quote will be sent to you through email, including any adjustments to your quote
4. Payment is requested and paid to your account.
Further Information
Trading in at MPB:
1-2 business days (from arrival at our Circular Commerce Center).
1. Once we receive your gear, our product specialist team will unbox it
2. Your gear will be reviewed to check for functional performance, cosmetic condition and usage data to provide the accurate price and condition.
3. A final quote will be sent to you through email, including any adjustments to your quote
4. Payment is requested, or made with the opportunity to enter delivery details for your exchange item.
Further Information
Returning items to MPB
2-3 business days (from arrival at our Circular Commerce Center).
1. Once your gear has been received, it will be unboxed by our product specialist team
2. Your gear will be reviewed to check for functional performance, cosmetic condition and usage data to provide the accurate price and condition. Within Returns, we will also aim to identify the fault or reason for return
3. You will receive an email confirming the next steps, whether it's a refund or arranging a replacement
Further Information
Buying from MPB
Dispatch within 3 business days. Please note, this depends on the delivery option selected at checkout. See delivery options.
1. Once your order is placed, it will be processed and reviewed by our security team (See MPB Security Measures)
2. Once authorized, it will be picked and packed
3. Your order will then be dispatched for delivery to your address.
Further Information
Further Information
When do I know that my gear has been received by MPB?
You will receive a confirmation email once your items have arrived at MPB and been processed by our team. You can also check the status of your tracking with the courier.
When do I know that my order has been dispatched?
Once your transaction has been processed and dispatched you will receive a confirmation email from MPB as well as a tracking confirmation with your designated courier.
Need further support? Contact us.