What happens after MPB has checked your gear
We’ll send you a confirmation email, this will include a secure link where you can view your updated quote and arrange your payment. You will find instructions for:
Billing address
Delivery address
Bank details
Payment or trade-in balance (If needed)
Learn about what happens after we check your gear.
Payment information
You’ll receive a confirmation email with a secure link to enter your payment details.
Follow the instructions in the link to:
Provide your billing address
Add your delivery address (if applicable)
Enter your payment information
If you are selling to MPB or are owed a balance in a trade, we’ll pay you by Direct Deposit to your checking account.
Important: Please ensure your payment details are correct and up-to-date.
Payment methods we support
Payments cannot be made to savings accounts. Please provide a checking account for payment.
Some banks provide two routing numbers. Be sure to use the routing number for direct deposit or electronic transfers (ACH) — not the one used for wire transfers.
Frequently asked questions
When is payment sent?
As soon as you confirm your final quote and complete payment information.
How long will payment take to arrive?
Up to 2 working days
A working day is Monday to Friday, excluding weekends and bank holidays
You’ll receive an email confirmation when your payment is sent.
What if my payment bounces?
MPB will be notified by our bank
We’ll contact you to confirm or correct your details
Allow 5 business days before contacting us
When do I enter my payment details?
Once your transaction has been received and processed, you’ll get a confirmation email with a secure link to enter your payment details.
Why haven’t I received my funds yet?
Your payment may still be on its way. Once you receive your confirmation email, it can take up to 2 full working days for the funds to clear in your account.
After you submit your payment details, they’re automatically sent to our bank for processing. Unfortunately, we’re unable to stop or speed up this process.
If you think you may have entered your payment details incorrectly, please allow up to five business days from the payment date before contacting us. We can only make changes once the bank confirms that the payment has failed.
If you’re still unsure after this time, our team will be happy to help.
Can I be paid by check, CashApp or PayPal?
No, we only make payments by Direct Deposit to checking accounts at this time.
Do you offer in-store credit?
No. If you're trading in, the value of your gear is offset against the item(s) you want to buy.
If you're selling, we’ll pay you directly into your bank account.
Is payment secure?
All payments are sent via secure links in your confirmation email
MPB does not store payment details after the transaction is complete
What happens if there’s a problem with my payment?
If something goes wrong — for example, incorrect payment details — we’ll contact you by email to confirm and update your information.
My payment details aren’t being accepted. What should I do?
Ensure your details are correct and match your billing address. For further assistance, please contact us.
What’s a business day?
Business days are Monday to Friday, excluding weekends and public holidays.
If it’s been more than two business days since your confirmation email, please contact our team and we’ll be happy to help.
Need further info? See our guides on what happens after you send us your gear, how MPB grades your gear when you sell to us or contact our team. |