After we inspect your gear, we may adjust your quote — either up or down — based on it’s condition, functionality and what was included in your parcel. Learn more about what we check.
We may adjust your quote if we find:
Sensor faults
Autofocus problems
Stuck buttons or dials
Sticky zoom or focus rings
If your item doesn't work as expected, it may be marked for repair — or in some cases, may not be eligible for resale.
Missing or Extra Accessories
Your quote may also change if expected accessories are missing, for example:
Lens caps
Batteries
Chargers
Hoods
If you include bonus items (like extra batteries), our team will note them. However they may not increase your quote unless specifically requested or high in value.
Important: accessories must be included in your parcel when sent, as we can’t accept them later.
For more information check our guide on what to include in your parcel.
After your items have been checked
Once we’ve completed our checks, you’ll receive an email with your updated quote. From there, you can:
Amend your quote
Decline your quote by contacting our team
View detailed images of your gear
How to view images of your checked items
Once we’ve inspected your gear, you’ll receive an email with a link to view detailed images. Click on each image icon to enlarge it and view your item up close - including any areas that may have impacted your final quote. Watch the video below to see how to access and explore your item images.
Watch the video below:
Accepting your quote:
To accept your quote, follow the link in your confirmation email. From there, you’ll be prompted to:
Confirm your payment method
Enter your delivery address (if applicable)
Submit any final info required for trade in or sale
Once accepted, we’ll begin processing your payment or dispatching your trade-in item. Read more on How MPB sends your payment.
Declining your quote:
If you’d like to decline any or all items on your quote, just contact our team. We’ll arrange a free return delivery of your gear via tracked courier.
Need further support? Get in touch with our team.