After MPB receives your gear
Once MPB has received your gear:
We’ll begin the evaluation process.
When it’s complete, you’ll receive your final quote by email.
You can choose to accept or decline the quote.
If anything has changed from your original quote, we’ll provide a detailed breakdown
Your confirmation email will include your final quote where you can:
View your updated quote
Arrange your payment
Confirm your delivery details, if applicable
Learn about our conditions and evaluation process here
For further information on our current processing times, please see here
Payment Information
Your confirmation email will include a secure link to enter your payment details.
Follow the instructions in the link to:
Provide your billing address
Add your delivery address (if applicable)
Enter your payment information
Getting Paid
If you are selling to MPB or are owed a balance in a trade, we’ll pay you by Direct Deposit to your checking account.
Once you accept your final quote and enter your payment details, we’ll send your payment within 1 business day.
You’ll receive a confirmation email when your payment has been sent.
Most banks take 1-2 business days to process deposits, so the funds may take that long to appear in your account.
The screenshot below shows what this page looks like:
Important: Payments cannot be made to savings accounts — please provide a checking account only.
Many banks provide two routing numbers. Use the one for direct deposit or electronic transfer — not the one for wire transfers.
Paying MPB
If you are trading with MPB and owe a remaining balance, you’ll be prompted to pay by debit/credit card or PayPal, just like a normal order.
For more details about making a payment to MPB, please see our Checkout Information article.
Unquoted Items and Cancellations
If any quoted items aren’t accepted, or if you choose to cancel:
We’ll send you a confirmation email with a secure link to enter your delivery details.
These items will be returned to you free of charge.
Please note: We can’t always guarantee that every item will be returned. Please see here for further information on what should be sent as part of your transaction.
Further Information
Payments and Quotes
When do I enter my payment details?
Once your transaction has been received and processed, you’ll get a confirmation email with a secure link to enter your payment details.
Do I have to accept the final quote?
It’s completely up to you.
To accept, follow the steps in your confirmation email.
To decline, contact our team and we’ll update your transaction.
Fees and Payment Options
Are there any fees to sell or trade with MPB?
No, selling or trading with MPB is free. We also cover fully insured FedEx pickup or drop-off shipping.
Do you offer more if I trade instead of sell?
We never offer different prices, regardless of whether you sell to MPB or trade-in. MPB Re.Value provides the real-time price for buyers and sellers.
To find out more about MPB pricing, please see here
Can I be paid by check, CashApp or PayPal?
No, we only make payments by Direct Deposit to checking accounts at this time.
Do you offer in-store credit?
No. If you're trading in, the value of your gear is offset against the item(s) you want to buy.
If you're selling, we’ll pay you directly into your bank account.
Security and Payment Details
Is payment secure?
Yes. You’ll receive a secure link in your confirmation email to enter your details safely on our website.
Do you keep payment details after a transaction?
No. We delete all payment details once your transaction is completed to keep your information secure.
Payment Issues and Troubleshooting
What happens if there’s a problem with my payment?
If something goes wrong — for example, incorrect payment details — we’ll contact you by email to confirm and update your information.
My payment details aren’t being accepted. What should I do?
Ensure your details are correct and match your billing address. For further assistance, please contact us.
Payment Timeframe
Why haven’t I received my funds yet?
Payments can take up to 2 business days from payment confirmation to clear into your account.
What’s a business day?
Business days are Monday to Friday, excluding weekends and public holidays.
If it’s been more than two business days since your confirmation email, please contact our team and we’ll be happy to help.