Processing Times
Type | Processing Timeframe |
Selling | 5-6 business days (from arrival) |
Trading | 1-2 business days (from arrival) |
Returns | 1-2 business days (from arrival) |
Notice: Our team is currently handling more kit than usual. We're working hard to keep things moving and get back to our usual turnaround times. Thanks for bearing with us.
Selling to MPB
Selling to MPB takes 5-6 business days from arrival at our warehouse.
1. Once we receive your kit, our product specialist team will unbox it
2. Your kit will be reviewed to check for functional performance, cosmetic condition and usage data to provide the accurate price and condition.
3. A final quote will be sent to you through email, including any adjustments to your quote
4. Payment is requested and paid to your account.
Trading in at MPB:
Trading with MPB takes 1-2 business days from arrival at our warehouse.
1. Once we receive your kit, our product specialist team will unbox it
2. Your kit will be reviewed to check for functional performance, cosmetic condition and usage data to provide the accurate price and condition.
3. A final quote will be sent to you through email, including any adjustments to your quote
4. Payment is requested, or made with the opportunity to enter delivery details for your exchange item.
Returning items to MPB
Returns with MPB take 1-2 business days from arrival at our warehouse.
1. Once your kit has been received, it will be unboxed by our product specialist team
2. Your kit will be reviewed to check for functional performance, cosmetic condition and usage data to provide the accurate price and condition. Within Returns, we will also aim to identify the fault or reason for return
3. You will receive an email confirming the next steps, whether it's a refund or arranging a replacement
Buying from MPB
Dispatch within 1 business day (orders placed before 4 pm, Monday to Friday). Please note, this depends on the delivery option selected at checkout. See shipping information
1. Once your order is placed, it will be processed and reviewed by our security team (See MPB Security Measures)
2. Once authorised, it will be picked and packed
3. Your order will then be dispatched for delivery to your address.
Further Information
When do I know that my kit has been delivered to MPB?
You will receive a confirmation email from us once your items have been received with our team. You can also check the status of your tracking with the courier.
When do I know that my order has been dispatched?
Once your transaction has been processed and dispatched you will receive a confirmation email from MPB as well as a tracking confirmation with your designated courier.
Need further support? Contact us |