How Do I View My Order?
When you log in to your account, you can access and view all previous and current transactions, including your order.
If you checked out as a guest, your order history will be linked to your account once your email address is registered with MPB.
Viewing Order History
Within your account, you can find all of your previous order history, including the Transaction Overview, Invoices as well as quotes generated through our website.
To search through your transaction history, go to your profile page and select ‘Transactions’
Tracking your order’s progress
Once you’ve placed an order with us, you can follow its progress from your account.
Where to find it
Go to transactions in your MPB account and find your order. You’ll see a progress bar on the order card showing where things are up to. For more detail, select View detailed progress to open the full tracker.
The stages
Stage | What’s happening |
Order placed | We’ve received your order and it’s confirmed. |
Processing - Preparing | We’re getting your kit ready behind the scenes. |
Processing - Packing up | Your kit is being carefully packed for dispatch |
Processed | Your order has been packed and is ready to leave us |
Shipped | Your order is on its way. You’ll get a separate email with courier tracking details once it’s dispatched. |
For more on our dispatch timings, see Current Processing Times.
How do I update my order?
Once an order has been placed, it cannot be modified or updated. We recommend that you place a separate order if you wish to add further items, or get in touch with our Customer Experience team to cancel the order and place another.
Can I change my delivery address?
No, once an order is placed, the delivery address cannot be changed.
How do I cancel my order?
Orders can only be cancelled while payment is still authorising. Once this is complete, cancellation isn’t possible — but our customer experience team will be happy to help you arrange a return instead. We recommend getting in touch as soon as possible.
How do I return my order?
If you have an account with MPB, you can get started on arranging your return by heading to your transactions page through our website.
To submit a return request:
Open Transactions.
Select ‘Show order details’ on the order you want to return.
Select ‘Start Return’
Provide the reason and your preferred outcome.
Once arranged, a return ticket will be generated, or a return confirmation email will be sent you.
If you're returning due to a change of mind, you'll receive a confirmation email with instructions for returning your kit. If there's an issue or fault with your item, a ticket will be submitted to our support team for further review.
Where can I find my invoice?
Your invoice will be generated as soon as your order ships. To view order invoices, select "Transactions" under your account and select "View Invoice".
When do I know my order has shipped?
You will receive a confirmation email from MPB once your order has been dispatched. This will include your tracking number. You will also receive a notification from the courier handling your order.
If you cannot find the confirmation email, we recommend checking your spam/junk inbox.
Need further support? Contact us