All used kit purchased from MPB is eligible for return within 14 days of delivery, as long as it’s in the same condition as when received and includes all original accessories.

If an item isn’t quite right or isn’t performing as expected, we’re happy to help with basic troubleshooting or suggest alternatives before setting up a return.

Prefer a replacement or exchange for a different product? Just let us know the SKU you’d like to replace your item with when you reach out.

If you’re not sure, we’re happy to help with product recommendations. Just ask.

Once your return is received and processed, your replacement item will be shipped via DPD and you will receive your tracking number upon dispatch

If you'd prefer a refund instead, just let us know, and we’ll process it after your returned item has been received and inspected. Please note that refunds are only applicable within the 14 day returns period.

Refunds are issued to your original payment method. If your order was part of a trade-in, the refund may be split between your payment method and a separate bank transfer.

Used kit from MPB includes a free 12-month warranty. This covers faults that may occur under normal usage

If something goes wrong during that period, we can offer a solution to resolve the issue, we’ll help by troubleshooting first. If that doesn’t work we’ll offer a repair or replacement.

• Accidental damage or misuse

• Items sold in 'Spares & Repairs' condition

• Consumables such as batteries

If you have an account with MPB, you can get started on arranging your return by heading to your transactions page through our website.

Once you’ve found the transaction, click ‘Return’. You’ll be prompted to select a reason for your return and choose your preferred outcome.

After submitting this, a ticket will be opened in our Live Chat, where you’ll be asked to provide further details. These include:

Once everything is confirmed, a member of our Customer Experience team will arrange your return and send you a confirmation email.

When we process a return, it generates a new transaction number (TX number) because it creates a new, separate record in our system. This helps us track your return independently from your original purchase or trade. It ensures a smoother process for refunds, replacements, or warranty claims by clearly separating each transaction type.

If you've returned your item(s) within the return period, we will refund you the full purchase amount via your original payment method.

If you've returned an item that you purchased from MPB as part of a trade in—and if you paid us during this transaction—the refund may be split into two separate payments:

1. Refund via the original payment method (debit/credit card, PayPal)

2. Reimbursement of the balance to your bank account via bank transfer.

You will receive the full amount that we owe you.

The repair process can take anywhere from 4 to 6 weeks, depending on the type of item and the complexity of the repair. Please keep in mind that this timeframe may vary depending on the specific circumstances of the repair.