All used kit purchased from MPB is eligible for return within 14 days of delivery, as long as it’s in the same condition as when received and includes all original accessories.

If your item isn’t quite right or isn’t performing as expected, we’re happy to help with basic troubleshooting or suggest alternatives before setting up a return.

Prefer a replacement or exchange for a different product? Just let us know the SKU you’d like to replace your item with when you reach out.

If you’re not sure, we’re happy to help with product recommendations. Just ask.

Once your return is received and processed, your replacement item will be shipped via DPD and you will receive your tracking number upon dispatch

If you'd prefer a refund instead, just let us know, and we’ll process it after your returned item has been received and inspected. Please note that refunds are only applicable within the 14 day returns period.

Refunds are issued to your original payment method. If your order was part of a trade-in, the refund may be split between your payment method and a separate bank transfer.

Used kit from MPB includes a free 12-month warranty. This covers faults that may occur under normal usage.

If something goes wrong during that period, we can offer a solution to resolve the issue, we’ll help by troubleshooting first. If that doesn’t work we’ll offer a repair or replacement.

• Accidental damage or misuse

• Items sold in 'Spares & Repairs' condition

• Consumables such as batteries

If you have an account with MPB, you can get started on arranging your return by heading to your transactions page through our website.

To submit a return request:

Select "Exchange" and you'll be guided to choose a replacement item from our listings. You can review the item, including what's included, before confirming your selection. Once selected, you'll see an overview of any price difference. If the replacement costs more, you'll pay the difference. If it costs less, we'll refund the difference.

Where a refund is applicable, this option will also be available to select. Once your items have been returned and checked, you will receive a confirmation email detailing the issued refund back to your original payment method.

If you're returning due to a change of mind, you'll receive a confirmation email with instructions for returning your kit. If there's an issue or fault with your item, a ticket will be submitted to our support team for further review.

To check or update your return status, go to the Transactions section of your account.

Once your return request has been submitted, your original order will have a “Return in progress.” banner.

To view more details:

From there, you can:

Watch the video below for a step-by-step example.

Within the ticket, you will see one of the following statuses:

If you need to update your request or provide additional details, reply directly to the ticket or the email thread you received.

Once your return has been received and processed by our team, the status displayed on your original order will show as ‘Returned’.

When we process a return, it generates a new transaction number (TX number) because it creates a new, separate record in our system. This helps us track your return independently from your original purchase or trade. It ensures a smoother process for refunds, replacements, or warranty claims by clearly separating each transaction type.

If you've returned your item(s) within the return period, we will refund you the full purchase amount via your original payment method.

If you've returned an item that you purchased from MPB as part of a trade in—and if you paid us during this transaction—the refund may be split into two separate payments:

1. Refund via the original payment method (debit/credit card, PayPal)

2. Reimbursement of the balance to your bank account via bank transfer.

You will receive the full amount that we owe you.

The repair process typically takes 8 to 12 weeks (around 2 to 3 months), depending on the type of item and the complexity of the repair. Leica repairs can take longer, usually between 6 and 12 months.

Repairs can sometimes come back sooner than this, but it's best to plan around the higher end of the estimate, as timeframes can vary depending on the specific circumstances of the repair.

No- the MPB Warranty is linked to the original purchaser’s MPB account. This means it can’t be transferred to a new owner. Any return or warranty claim must be submitted by the account holder who originally bought the item.

We will send you a confirmation email once your refund has been processed. Refunds may take 2-3 business days to reflect on your account, depending on your bank.

If you need a receipt for your refund, our team can provide one for you. Please contact us with your order details, and we’ll send it over.

Refunds aren't generally offered as part of the warranty process. Instead, we'll offer a replacement of the item, or an exchange if there isn't a suitable replacement available.