You can get information about your trip, report broken equipment, and more by chatting with us in this app. You can chat with us about subways, buses, Metro-North Railroad and Long Island Rail Road.
Reporting emergencies: If you see an emergency happening, please report this by speaking to a train crew member or a police officer, using the intercom in the train or a Help Point Intercom on a platform, or calling 911. You can also text 911 if calling isn't possible.
Send us a message
Once you've opened chat, tap Send us a message to start a new conversation. You'll be prompted to select some options to make sure we send you to the right team. Once you've provided all the necessary information, we'll connect you with an agent as soon as possible.
You can send us photos, videos and other files. In the area where you type your message, tap + and then select where your file is. Select your file to send it to us.
Find a previous conversation
If you want to see a conversation that you previously had with a member of our chat team, tap Messages in the chat menu.
This will show you a list of previous conversations you've had with us. Tap any of them to see the whole conversation.