Your Munch plan determines things like:
How many brands you can manage
Who can manage billing
What happens when you hit a limit
What happens if a team subscription is cancelled
This article explains limits, billing access, and cancellation in a simple way.
Plans and limits (what to expect)
Your account has plan limits (sometimes called quotas). These are account-level limits, which means they’re shared across all brands in the account.
Examples of limits can include:
Number of brands
Storage / usage
Feature usage limits (depending on your plan)
When you try to do something that exceeds your limit, Munch will guide you with the next best step (like upgrading or contacting the account owner).
What happens when you reach a limit
When a limit is reached, what you see depends on your role:
Owner: sees the upgrade options (or next step) and can take action.
Admin / Publisher / Member: sees a message explaining the account is at a limit and to contact the Owner to upgrade (they can’t complete billing actions themselves).
Cancellation for team subscriptions (important)
If your account is on a team-style subscription and it is cancelled, the account can enter a cancelled state.
In a cancelled state:
The Owner is prompted to reactivate by purchasing a plan.
Other team members may see a message that the account is no longer active.
Reactivation restores access based on the plan rules.
Who can manage billing (invoices, upgrades, cancellations)
Billing actions are controlled by role:
Owner:
Can upgrade/change plan
Can update billing details
Can cancel the subscription
Can view invoices
Admin:
Can usually view invoices
Cannot upgrade/change/cancel the plan
Publisher / Member:
Do not manage billing
Invoices: who receives billing emails?
Billing emails (receipts, invoices, payment notifications) go to the Owner of the account.
If you’re not sure who the Owner is, open My Account → Team Members and look for the Owner badge.