If something isn't working as expected, a few quick troubleshooting steps may resolve the issue. Before contacting us, try the following:
Update the app to the latest version available in the App Store.
Update iOS to the latest available version in your device settings.
Check your internet connection by switching between Wi-Fi and mobile data.
Restart the app to clear temporary glitches.
Close other apps running in the background to free up device memory.
Check your device storage and make sure you have enough available space.
Reinstall the app if the issue persists. Before doing so, make sure iCloud Drive, iCloud Backup, and iCloud sync for the app are enabled so your data can be restored where supported.
If the issue persists after trying these steps, contact our Support team through the in-app chat and tell us:
What happened and what you were trying to do
The steps that led to the issue, if you can reproduce it
A screenshot or screen recording showing the problem
Any other details that might help us reproduce the issue
The more information you can provide, the easier it is for our team to understand whatâs happening and investigate it.