Overview
If you encounter the error “An andon cord has been pulled on your account” while processing a shipment, this means that Amazon has temporarily restricted an action on your seller account. This is not caused by AccelerList, but by a requirement or issue that needs attention directly in your Amazon Seller Central account.
What this error means
An Andon Cord is a safeguard used by Amazon to pause certain actions (like creating or processing shipments) when something needs your review or acknowledgment.
This usually happens when:
There is an issue with a shipment (e.g., overweight or incorrect box dimensions)
Amazon requires you to review or confirm shipment details
There are compliance or account-related alerts that need action
Common example
A recent case involved a seller who sent a shipment that exceeded Amazon’s weight limits. Amazon placed an Andon Cord restriction until the seller:
Reviewed the shipment in Seller Central
Acknowledged the issue
Confirmed the correction
Once completed, they were able to proceed with listing and shipments again.
How to resolve the issue
Follow these steps to fix the error:
Log in to your Amazon Seller Central account
Go to Shipping Queue / Manage FBA Shipments
Look for any shipment with alerts, warnings, or required actions
Open the affected shipment and review the details
Acknowledge or fix any issues (e.g., weight, dimensions, compliance prompts)
If no clear action is shown, contact Amazon Seller Support for clarification
Once resolved, return to AccelerList and try again
Important note
This restriction comes directly from Amazon, so it must be resolved within Seller Central before you can continue processing shipments or listings in AccelerList.
One-line summary
This error indicates a temporary Amazon account restriction that requires action in Seller Central before you can continue your shipment workflow.