Overview
If your shipment gets stuck or you encounter errors while processing it, AccelerList provides a Shipment Recovery feature to safely rebuild your shipment and continue without losing your data.
When to Use Shipment Recovery
Use this when:
Shipment is stuck on placement or transportation steps
You receive repeated errors from Amazon
The workflow is not progressing properly
👉 This helps restore your shipment without needing to start over.
Step 1: Start Shipment Recovery
Click “Recover shipment now” when prompted
You will see two recovery options:
Automated shipment recovery (Recommended)
Manifest method (Manual backup)
👉 Start with Automated shipment recovery for the fastest resolution.
Step 2: Automated Recovery Process
Once selected, AccelerList will automatically:
Alert the support system
Backup your box contents
Save your shipment data
Cancel the old inbound plan
Create a new inbound plan
Rebuild box contents
Submit data back to Amazon
Generate new placement options
👉 Please wait and do not close the window during this process.
Step 3: Recovery Complete
Once finished, you will see a Recovery Successful message:
Your shipment has been fully restored
All box contents are preserved
New shipment data has been created
👉 Click “Continue to Placement Selection” to proceed.
Alternative: Manifest Method (Manual Backup)
If automated recovery does not work, you can use the Manifest Method:
Download your shipment file
Process it in Seller Central
Upload it back to AccelerList
👉 This is a fallback option for more complex issues.
💡 Tips
Always try Automated Recovery first
Avoid closing the recovery window while processing
If issues persist, switch to Manifest Method
To learn more about the Manifest Method, please click the icon below:
✅ Summary
Shipment Recovery allows you to quickly fix stuck or failed shipments by rebuilding your shipment data and letting you continue the process without starting over.