Payment failed?
Please check that:
you’re using a Visa, Mastercard, or Maestro card
your card details (number, expiry date, CVV) are entered correctly
there are enough funds on the card
your card allows online purchases and the payment is within its online limit
Your bank can help confirm these details. If the payment still fails, try another card or pay with Google Pay, Apple Pay, or PayPal at checkout (available options depend on your country).
Paid, but your subscription isn’t active?
Email us at support@my-drama.com and include:
your payment method
card: the first 6 and last 4 digits / PayPal: the email linked to your account / Apple Pay: the last 4 digits of the Device Account Number (in the Wallet app)
a screenshot of the payment showing the date and time
We’ll check the transaction and reply by email, so keep an eye on your inbox.