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What are cancellation policies?

Let's understand how works cancellation policies, which you can apply to all your experiences.

Fernando Novella avatar
Written by Fernando Novella
Updated over 6 months ago

Cancellation policies are part of the terms and conditions of our experiences. These policies set the price that the end customer will have to pay when canceling a reservation depending on the leg they are in.

In cancellation policies you will be able to:

1- Create a name to recognize the cancellation policy and differentiate it from the rest.

2- Create the cancellation brackets where you will establish the % of the total price of the reservation that the client will have to pay depending on how many days in advance he/she cancels the reservation. You will be able to configure the % that the client pays of the total price of the reservation depending on whether he cancels 100 or 10 days in advance.

3 - These policies that we configure from the administration will be visible to the customer in two moments:

  • When the client books an experience on the screen before making the payment after the selection of services.

  • When the client wants to cancel a reservation from the section “My reservations”.

4 - We from the administration can keep track of cancellation policies from:

  • In “Status and payments” section of our client's reservation.

  • When creating a new experience it will appear in the section “Payments and installments”.

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