To enhance account security, myHSA has implemented the ability for employees to connect an Authenticator app to their myHSA account. This connection is currently optional and can be set up at any time from your desktop employee account (setup via the app coming soon).
Follow these steps below to set up:
Setting Up the Authenticator App
Initial Setup: After you have logged into your account, hover over your name in the upper right corner of the page and select MFA Configuration and follow the instructions on the page to set up the connection.
2. Scan the QR Code: Use the authenticator app of your choice to scan the QR code. Google Authenticator is a free option that works across different device types. Other options include Authy, Microsoft Authenticator, etc.
Please note: the QR code in the image above is an example and cannot be scanned. You will need to scan the unique QR code that is displayed on the page in your portal.
3. Confirm Setup: Click on the “Verify MFA Setup” button and enter the code from your Authenticator app. Once verified, you will see a confirmation screen indicating that the setup was successful.
Using the Authenticator for Future Logins
Frequency: You will need to use the authenticator app's code every time MFA is required. Typically, this will happen:
Every 2 weeks if you are using the same device.
Every time you switch to a new device
Testing Your Setup: If you want to confirm that everything is set up correctly, you can open a private browser window or use a different browser and log in. You should be prompted to enter the code from your authenticator app, similar to the existing phone/email verification screen.
Please note that after setting up the Authenticator, the previous email and phone MFA options will no longer be available. This new process aims to strengthen our already robust security, and protect users from having their information accessed by anyone else but themselves.
Should you encounter any issues or have questions, feel free to reach out to our support team for assistance at support@getmyhsa.com or open up a live chat.